Return Policy

Any returns must be made within 14 days. Shipping charges will not be returned and the customer is responsible for the return of the item. Please email or phone Magenta Home immediately if product is unsatisfactory. Products subject to misuse and/or mishandling are not eligible for a refund. No responsibility will be taken for any items damaged in transit. Customer may return the package(s) by any shipping means they wish (Postal Service, FedEx, UPS, etc), however All RETURN shipping charges and brokerage fees incurred are the customer's responsibility. If Magenta Home is required to pay any fees to accept a returned item, it will be deducted from Customer’s credit. Once received, Magenta Home will email/phone within 2 days with credit total. If an item is found to be faulty, the product will be replaced, and all additional shipping charges, to and from, will be covered. Please Note: All items have been thoroughly checked before being carefully packaged.

Special Orders. Average processing time can range from 2 to 4 weeks, depending on the complexity of the build. Magenta Home will keep you updated on the status of your order.